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Site Terms & Conditions

FOCUS Laboratories Corporate Website

  • Terms and Conditions
  • Terms
  • Pricing
  • Ordering Online
  • Ordering by Fax
  • Ordering by Phone
  • Shipping
  • Shipping and Handling
  • Returns/Damage or Loss
  • Disclaimer
  • Legal Disclaimer
  • Privacy Statement
  • Registered Trademarks


ORDER POLICY

METHOD of ORDERING:
Website:   www.focuslaboratories.com

Fax:         (501) 753-6021

Mail:         FOCUS Laboratories, Inc.
                7645 Counts Massie Rd.
                North Little Rock, AR 72113

Phone:     (866) 722-6006

MINIMUM ORDER:

  • Orders of $100.00 or more will have freight prepaid (FEDEX Ground).
  • Orders under $100.00 will have freight added to the invoice.
  • Additional shipping charges will be charged to the customer for FEDEX 2nd day or FEDEX overnight.
  • Orders are shipped Monday-Friday, excluding Federal holidays within the U.S.A.
  • Shipping charges are based on weight of package and destination zip code.
  • Shipping charges are subject to change without notice.

TRANSPORTATION:

  • All incoming orders will be shipped out within 24 hours of being received.
  • All special delivery requests will be paid by the customer.
  • Any product damaged or missing during shipping must be reported to FOCUS Laboratories within 72 hours of receipt and damaged products returned to FOCUS Laboratories within 10 days of receipt of shipment.

ORDERING INFORMATION:

  • Purchasers must be a licensed physician in good standing within the state he/she is licensed.
  • A state medical license number must be provided upon ordering.
  • Prices subject to change without notice.

FOCUS Laboratories assumes no liability for purchaser or user compliance with state laws or review of professional or product literature.

PAYMENTS

  • Visa
  • MasterCard
  • American Express
  • Discover


A line of credit can be set up upon a written request and credit application filled out.  All invoices are net 30 days.

Past due balances are subject to a finance charge of 1-1/2% per month. All payments will be applied first to any finance charge and then to the oldest unpaid invoice. In the event of delinquency in payment, FOCUS Laboratories may declare all unpaid invoices past due.

SHIPPING OPTIONS:

  • FEDEX Ground Service
  • USPS


RETURNS GOODS POLICY

RETURNABLE ITEMS
:

  • Out-of-date products within 6 months of expiration date.
  • Products in original, unopened containers (seal intact).
  • Products not involved in sacrifice, bankruptcy sales, or salvage procedures.
  • Short dated products (products with less than 6 months dating); if a product is returned that has more than 6 months dating a restock fee of 10% or $50.00 will be charged (whichever is greater).

NON-RETURNABLE ITEMS:

  • Out-of-date prdocuts 6 months beyond expiration date.
  • Opened or partial containers.
  • Products which have the label defaced or removed and products no longer in original container.
  • Products deteriorated due to causes beyond the control of FOCUS Laboratories.
  • Products returned by someone other than original purchaser.

PROCEDURE FOR RETURNING ITEMS:

  • Contact FOCUS Laboratories for return authorization.
  • Doctor must obtain written authorization from FOCUS Laboratories before returning product.
  • Any product damaged or missing during shipping must be reported to FOCUS Laboratories within 72 hours of receipt and damaged products returned to FOCUS Laboratories within 10 days of receipt of shipment.

TEMS OF RETURN POLICY:
All returns will be credited at the actual purchase price of the product.

Credit will not be authorized for opened or partial containers.

FOCUS Laboratories Sales Representatives are not authorized to approve returns or remove product from facility.

TRANSPORATION CHARGES:
Prepaid by customer.

COPYRIGHT

Images of people, places and/or products posted on this site are the property of FOCUS Laboratories, Inc. or their respective owners. All content included on this site, including images, illustrations, design, icons, photographs, video clips, written and other materials are the property of FOCUS Laboratories, Inc. or its suppliers, partners of affiliates. Any unauthorized use of any content or materials on this site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity and/or communication regulations and statues. Any use of materials from this site can only be made with prior written and express authorization of FOCUS Laboratories, Inc. For information on how you may obtain authorization to use any materials or content from this site, please contact FOCUS Laboratories, Inc. at the “Contact Us” section of this site.

TRADEMARK AND SERVICE MARK RIGHTS

All rights in the product names, company names, trade names, logos, product packaging and designs of all FOCUS Laboratories, Inc.  or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to FOCUS Laboratories, Inc. or their respective owners, and are protected from reproduction, imitation, dilution or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited and nothing stated or implied on FOCUS Laboratories, Inc. website confers on you any license or right under any patent or trademark of FOCUS Laboratories, Inc. or any third party.

DISCLAIMER

Purchasers must be appropriately licensed. FOCUS Laboratories, Inc. assumes no liability for purchaser or user compliance with state laws or review of professional or product literature. All information provided on this website including but not limited to prices, brands, colors, sizes and packaging are subject to change without notice.

DISCOUNTS AND PROMOTIONS

Any discounts or promotions you may qualify for will be applied to your invoice once your order is processed.

SALES TAX

Sales tax is applied where applicable.

PRIVACY POLICY

FOCUS Laboratories, Inc. is committed to protecting your privacy so you feel secure disclosing your personal information. You can help us ensure your privacy by not sharing your username, password or promotions with anyone.

We collect only the information needed to process your orders and provide a convenient shopping experience. This includes your mailing/shipping address and contact information including email.

This information will not be used outside of Focus Labs, but may be used to update you on pricing, promotions, or any other issue that requires notification.

C 2010 FOCUS Laboratories, Inc. North Little Rock, AR 72113. All rights reserved.

Use of this website signifies your agreement to the Terms of Use